National Book Tokens paper vouchers are still valid and should be accepted. They have no expiry date. Simply complete the Exchanges form and return it to us, together with the vouchers.

You can order easily and quickly online. Just log in to our secure Bookseller Zone site to view our range and place your orders. There's no charge, and all orders are fully tracked. 

Plus browse our full catalogues here.

National Book Tokens gift cards are valid for 8 years from last use, including balance enquiries.

After 8 years, an unused card will become invalid, but we promise to replace them when this happens. Expired cards can be swapped out over the phone – please call 03303 310345 (Mon to Fri, 9am-5pm).

At weekends or out of hours, click here for details of how to replace expired cards.

For general bookseller queries please email us at egiftcard@booktokens.co.uk

For urgent bookseller queries, please call our helpline (open Monday-Saturday 8.30am-6pm and Sunday 9am-5pm, excluding bank holidays)

Calling from the UK: 03303 310345
Calling from the Republic of Ireland: 18008 560 74.

Please note that we are unable to manage bookshop customer service via social media.

_{We recently replaced our old UK number (0844 9120397) with 03303 310345 – this is a non-geographic standard number and should reduce call charges.}