Terms and conditions

National Book Tokens Website Terms and Conditions

Interpretation

"Privacy Policy" means the Privacy Policy which forms part of these Terms and applies to all instances of our collection and/or use of your personal data through the Website. The Privacy Policy can be viewed here: www.nationalbooktokens.com/privacy 

"Prohibited Content" means the content specified as such and as determined in accordance with clause 4 of these Terms, under Acceptable Use Policy.

"Sign up" and "create account" mean registering on the Website and/or agreeing to receive emails from National Book Tokens.

"Terms" means these National Book Tokens Website Terms and Conditions.

"We", "us" and "our" mean Book Tokens Ltd., a company registered in England & Wales with company number 379411.

"Website" means this website: https://www.nationalbooktokens.com  

"You" and "your" mean the person using the Website under these Terms.

1. Your Access to this Website

By accessing or using this Website, you agree that you have read and understood the Terms and that you agree to them. Your continued access to and/or use of this Website will mean that you agree to be bound by the most current version of the Terms as may be updated from time to time.

1. By interacting with this Website in any way or agreeing to receive emails from National Book Tokens, you agree to our collection and use of your personal data as set out in the Privacy Policy. Where you provide information to us, you must ensure that the information is accurate and you must not impersonate, imitate or pretend to be someone else. If information that you provide becomes inaccurate, you must update it by using the appropriate update mechanism. 
2. This Website is only for use by persons aged 16 and above. 
3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this Website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
4. Your use of any information or materials on this Website is entirely at your own risk, for which we shall not be liable.
5. Neither we nor our affiliates make any representation that materials this Website are appropriate or available for use in locations outside the United Kingdom, Channel Islands, Isle of Man, and Republic of Ireland, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this Website from other locations do so under their own initiative and are responsible for compliance with local laws.
6. These Terms are governed by and construed in accordance with English law and the parties will submit to exclusive jurisdiction of the English courts.

2. Changes to the Website

You acknowledge and accept that we may from time to time alter any aspect of this Website as we think fit and without notice to you.

3. Changes to the Terms

We may change these terms by updating this page without notice. You should check this page from time to time to ensure that you are happy with any changes.

4. Acceptable Use Policy

1. It is a condition of use of this Website that you will not post any Prohibited Content on any section of the Website as set out below. Prohibited Content includes (but is not limited to):

1. falsehoods or misrepresentations that could damage us or any third party;
2. content or links to websites that are unlawful, obscene, indecent, profane, defamatory, libellous, threatening, pornographic, harassing, hateful, racially or ethnically offensive, in breach of privacy or confidence or encourage such conduct and/or that would be considered a criminal offence, give rise to breach of contract, break any law, or are otherwise inappropriate;
3. any illegal or unauthorised copy of work protected by a third party's copyright, including but not limited to providing pirated computer programmes or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files, or any encouragement to do so;
4. material that is otherwise subject to third party rights unless you have the relevant permission to use such material and publish it on the Website;
5. impersonation of another person;
6. advertisements or solicitations of business; or
7. personal information about another person and/or attempts to solicit personal information from anyone.

2. Any content which includes any of the content set out at clause 4.1 is Prohibited Content. We may, in our absolute discretion, deem any other content not listed in clause 4.1 to be Prohibited Content. We may edit, move or delete any content that you provide at our sole discretion (whether or not it is Prohibited Content).

3. We reserve the right to investigate and take appropriate action against anyone who, in our opinion, is in breach of this Acceptable Use Policy, and in particular, posts Prohibited Content. Such action includes, but is not limited to, reporting the Prohibited Content and your details to the appropriate law enforcement agencies and removing the Prohibited Content from the Website.

4. We reserve the right to terminate your access to this Website, if you are, in our absolute discretion, deemed to have infringed this Acceptable Use Policy.

5. If you believe that any content displayed on this Website contains Prohibited Content, please notify us immediately by contacting us. We will consider your notification and if we consider it to be appropriate we will take all reasonable steps to remove the Prohibited Content complained about within a reasonable time.

6. Duplicate accounts created using alternative email addresses are not permitted. You may only create one account per person. We reserve the right to remove or suspend accounts if we feel you have tried to abuse the Website in any way or we believe that you are in violation of this Acceptable Use Policy.

7. You may not authorise others to use your account except as specifically permitted in relation to particular activities.

8. You are responsible for use of the Website on your account, whether or not authorised. If you have reason to suspect your account has become compromised, you must notify us immediately.

5. Website Links

1. This Website may incorporate links to other websites of third parties. Such links are provided for your convenience only, and their provision does not constitute an authorisation by us to you to access such third party websites, nor an endorsement of the content of such third party websites by us. You acknowledge that the use of such third party websites is governed by the terms and conditions of use as applicable to such websites.
2. You acknowledge and accept that we are not, and will not be held responsible for any damages, loss, costs or expenses arising from the use of such third party websites or products or services available through such third party websites.

6. Security

We take your online privacy seriously. However, although we use appropriate encrypted security software on the Website, the security of information transmitted via the Internet cannot be guaranteed. Any losses incurred or sustained by you as a result of transmitting information by means of email or other internet link will be borne solely and exclusively by you.

7. Additional Rules

This Website will include various competitions, prize draws, and other features that are each governed by additional terms and conditions. Please read those terms and conditions, posted or linked at each feature, before participating in them, as they form part of these Terms to which you agree through your continued use of this site.

8. Privacy

We will only use personal details supplied by you in accordance with our Privacy Policy.

9. Intellectual Property Rights

1. This Website contains material that is owned or licensed by us. You may not copy, reproduce, upload, post, distribute, republish, retransmit, or modify in any way any of the material on the website or emails, including computer code and software.
2. All brand names, product names and titles used on this Website are trade names, and in some instances trademarks, of their respective holders. No permission is given in respect of use of any of the above, and such use may constitute an infringement of the holders' rights.
3. By inputting data, posting comments and messages, sending emails, submitting content, uploading data or files or otherwise communicating with us through this Website (each a "Communication"), you are granting us a perpetual, non-exclusive, royalty free, unrestricted worldwide licence to use, display, sublicense, adapt, create derivative works from, transmit and copy such Communication and you waive your right to be identified as the author of such content and your right to object to derogatory treatment of it. The foregoing grant shall include the right to exploit any proprietary rights in such Communication, including but not limited to rights under trademark, copyright, service mark or patent laws in any relevant jurisdiction in any media.

10. Comments on how we may improve our service to you

We aim to provide outstanding customer service. If you have any comments about the service you have received from us, please contact us using the form below. 

11. Contact Us

For comments relating to National Book Tokens generally, please contact us. 

These terms and conditions were last reviewed September 2023.

For purchases made on nationalbooktokens.com

Before you place an order, if you have any questions relating to these terms and conditions please contact our customer services team.

Definitions:

"Conditions" means these terms and conditions, "product" means a product displayed for sale on the website, "we, "us", "our" means Book Tokens Limited, "you", "your" means the user of this website, "working days" means all days other than Saturdays, Sundays, and public holidays.

Use of website:

Access

You are provided with access to this website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

Registration

When you register with this website, you will be required to choose a contact email address and password. You are responsible for all sessions and transactions taken under these details. You should keep your password safe and not disclose it to anyone. You should change it immediately if you feel it has been compromised.

You warrant that the personal information provided when you register as a customer is true, accurate, current and complete in all aspects, and you will notify us immediately if any of your details change, such as the credit card billing address. You may update your details by signing into your account on this website.

You agree not to impersonate any other person or entity or to use a false name or a name you are not authorised to use.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, liability, damaged, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.

 

Restrictions:

By creating an account you confirm that you are aged 18 or over.

In placing an order you confirm that you are aware of any age restrictions on these products and assert that you are old enough to purchase them.

All orders are made subject to these terms and conditions.

 

The contract between us:

Your contract for purchases made through nationalbooktokens.com is with Book Tokens Limited, whose registered office is situated at 6 Bell Yard, London, WC2A 2JR

When placing an order, you agree that any and all information given is accurate and complete.

All orders are subject to acceptance and product availability.

No contract for the sale of any product will exist between you and Book Tokens Limited until payment of the whole of the price for the goods ordered has been received.

Once payment has been received Book Tokens Limited will confirm that your order has been received by sending an email to you.

This confirmation email will be sent to the email address given in your order form and will detail products ordered, order number and the total price (including VAT).

Book Tokens Limited's acceptance of your order brings into existence a legally binding contract between us on these terms.

Any term sought to be imposed by you in your order will not form part of the contract.

You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.

If your order has not been accepted, you will receive an email from us telling you the reasons why.

Book Tokens Limited is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website.

If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by email. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. If we are unable to contact you or we receive no reply from you, we will cancel your order.

Book Tokens Limited reserves the right to change prices listed without notice.

Book Tokens Limited reserves the right to refuse to supply to any individual or company.

 

Availability of goods you order:

We will take all reasonable care to ensure that all details and the availability of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up-to-date as possible, the information including product descriptions, prices and availability at a particular time may not reflect the position exactly at the moment you place an order. Please note that the price the goods are offered for tender are as displayed in the shopping basket.

 

Personalising gift cards

We aim to provide you with a fast, high-quality service. Please double-check your order on screen and your acknowledgement email carefully to check that all the details are correct. It is up to you to ensure that content you have provided for your personalised gift card is correct, and (for example) is spelt correctly.

If you are uploading a photo, images must be in JPEG, GIF or PNG format. Any other format such as Word documents and PDFs cannot be accepted. For best results, we advise that you make sure that the image is print quality – we recommend for a full bleed image that your photo is approximately1082 pixels x 709 pixels (or the equivalent thereof for smaller image areas) and that images are 300DPI (Dots Per Inch). If you try to upload a photo that has a lower resolution or image size, we will accept it and it might appear grainy, of low resolution or of low quality on the finished gift card.

By uploading or including any content or material on a personalised gift card, you grant us a non-exclusive, royalty-free, irrevocable licence (including the right to grant sub-licences through multiple tiers) to use, reproduce, adapt and distribute that content or material solely for the purpose of performing obligations and exercising rights under these Terms. Note that we may modify content or material in order to conform it to our or the requirements of the gift card printing process (such as by cropping images).

 

Delivery of goods to you:

Delivery options, times and prices and prices are set out in full in the delivery details section on this website. These are subject to change from time to time at our sole discretion.

Although most items sent by post are delivered the next day we cannot guarantee this and in the event that a despatched item is delayed or assumed lost in transit we cannot offer to replace or refund until:

• 10 business days after despatch if the item was sent via 'standard' post within the UK
• 5 business days after despatch if the item was sent via 'priority' post within UK

We shall have no liability to you unless you notify us within a total of 30 days of the date on which the goods were despatched to you.

If you notify a problem to us under this condition, our only obligation, at our discretion, will be either to make good any non-delivery; to replace any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question to the original method of payment.

 

Payment:

Book Tokens Limited accepts payment by Visa and Mastercard credit/debit cards. PayPal is also available for orders not containing a Bookily online subscription.

 

Prices and VAT:

Prices shown on the website include VAT, where and to the extent that VAT is required to be applied to the product under UK VAT law.

Although we make every effort to ensure the prices on the website are correct, mistakes may sometime be made. If we discover a mistake in the price of the products you have ordered prior to their despatch, we will contact you and give you the option of either reconfirming your order at the correct price or cancelling your order. If we do not receive a reply we will cancel your order. Book Tokens Limited will not be obliged to offer any compensation for disappointment suffered.

 

Returns and refunds:

We always try to send you your purchase in perfect condition. However, very occasionally a problem can arise. In the unlikely event that your purchase is faulty, or is damaged or is the wrong item, we ask you to contact us as soon as possible. We can then let you know whether you are eligible for a refund or replacement. We have different terms and conditions for returns of personalised cards and standard cards.

If for any reason you are not satisfied with your order please contact our customer service team. You will need to quote your order number, the email address you have registered and the details of the problem. We will respond to your query as soon as we can – usually within 2 workings.

 

Returning Personalised gift cards and personalised greetings cards:

Where an item is faulty, or you wish to return it for any reason, please contact our Customer Service Team within 30 days of delivery and if eligible we will endeavour to reprint or replace your product or refund you (onto the credit card you paid with) as soon as possible.

On personalised products refunds cannot be given for the personalisation costs if the fault is a result of your own error or actions such as misspelling or if you have uploaded an image of too low resolution or size. However we are able to refund the value you have loaded onto the gift card if the card has not been used, or this value reduced, in any way.

 

Returning standard gift cards:

On non-personalised gift cards, you have the right to cancel your contract for the purchase provided you notify us of the cancellation by contacting our customer service team no more than 30 days after the day on which the card is delivered and provided that the value loaded onto the card has not been used or reduced in any way.

To cancel you must return the unused card to us within 14 days of notifying us of the cancellation, and must pay the cost of returning the product to our address. We will refund the purchase price you have paid for the product and its standard delivery charges (but not for extra tracked or other special delivery charges you may have chosen to pay) within 14 days of its return.

 

Privacy:

We treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation in place.

When you shop on the website, we will ask you to input and will collect personal information from you such as your name, email address, billing address, delivery address, telephone number, product selections, credit card and other payment information and a password. We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types likes .co.uk and .com) your browser type, the country your computer is located, the pages of our website that were viewed during your visit, the advertisement you click on, and any search terms that you entered on our website ('User Information'). We may collect this information even if you do not register with us.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

We confirm that any personal information which you provide to us (or which is available on public registers) and any user information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:

• Processing your order
• For statistical or survey purposes to improve this website and its services to you
• To serve website content and advertisements to you
• To administer this website
• If you consent, to notify you of products or special offers that may be of interest to you.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, email or in writing and you confirm that you do not and will not consider any of the above as being in breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

When you create a shopping account while ordering online you will be given the option to receive information from Book Tokens Limited by post, email or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional email by clicking the 'Unsubscribe' box.

Your personal information may be disclosed to other businesses and third parties who may help process your order. Book Tokens Limited requires all such third parties to treat your personal information as fully confidential and to fully comply will all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your personal information to any external company for mailing or marketing purposes.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and/or user information, we are entitled to do so.

When entering any of our contests or prize draws, you will provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time. If you do not accept cookies you will be unable to use this website.

If, at any time you believe that we have not adhered to this privacy statement, please notify us at and we will use all commercially reasonable efforts to promptly determine and correct the problem.

 

Image and Text Guidelines:

Images uploaded and the text used on your personalised gift or greeting card must conform to the following guidelines:

You must own (or have the permission of the image owner) to use it. If your image includes another person, you must have their consent to use it (we reserve the right to request written permission).

The image or text you choose for your card must not contain any of the following:

• Offensive material – for example images or text relating to racism, religious intolerance, cruelty, violence, death, injury, profanity, obscenity, weapons or terrorism, anti-social or obscene behaviour, or socially unacceptable groups. Or political statements or images relating to ethnicity or religion.
• Company names or trademarks or other images or text protected by copyright
• Slogans, tag lines, branding, marketing of companies
• Images of, or the name or nickname of, celebrities or public figures or fictional characters
• Contact information – e.g., telephone numbers, URLs, social media or email addresses
• Nudity, provocative, lewd or sexual images or content
• Content where drinking, being drunk, smoking or gambling is the focus
• Content that might reflect poorly or might engender hostility towards National Book Tokens
• Images or text relating to money, currency
• Images of flags or national symbols if used offensively or with any additional artwork or writing on them

 

General:

Accessibility

National Book Tokens is committed to ensuring that our website is accessible to all users. Where possible this website conforms to W3C and WAI recommendations and standards and has been tested with various technologies. We are constantly working to ensure that our websites are always inclusive.

Compliance with laws

The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.

Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property in all material or content supplied as part of the website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content only onto one computer hard drive for such purpose. Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. The website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or its contents, or any transaction that may be conducted on or through the website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site of the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the condition for:

Any economic losses (including, without limitation loss of revenues, profits, contracts, business of anticipated savings) or

Any loss of goodwill or reputation or

Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions

The nature of internet communications means that your communications may be susceptible to data corruption, interception and delays.

We shall not be responsible for any detrimental reliance you place on this website or its contents.

Severance

If any part of the conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the conditions and shall not affect the validity and enforceability of any of the remaining provisions of the conditions.

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision

Survival

Each provision of the conditions shall be construed as separately applying and surviving even if for any reason or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Hyperlinks

Our website may contain hyperlinks. These hyperlinks connect you to sites of other organisations which are not our responsibility. We have no control over any of the information you can access via other websites. There, no mention of any organisation, company or individual to which our website is linked shall imply any approval or warranty as to the standing and capacity of any such organisations, company or individual on the part of Book Tokens Limited.

Promotional discount codes

We may occasionally offer discount codes to customers. Discount codes can only be used as specified on the individual discount code. Discount codes cannot be used retrospectively and cannot be used with any other voucher, coupon or offer. We reserve the right to withdraw codes at any time.

Force majeure

Book Tokens Limited shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstances beyond its reasonable control.

Entire agreement

These terms and conditions, together with the current Book Tokens Limited website prices, delivery details and Book Tokens Limited's contact details, set out the whole of our agreement relating to the supply of the goods to you by Book Tokens Limited. Any changes to these conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Book Tokens Limited and you are expected to do. You confirm that, in agreeing to accept the conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the conditions.

Law

The conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Contact

The registered company address of Book Tokens Limited is 6 Bell Yard, London, WC2A 2JR.

 

Introduction and summary of key terms:

Thanks for choosing Bookily. Bookily provides a recurring payment service to add value to National Book Tokens gift cards. By signing up to Bookily, you are agreeing to the full terms and conditions set out below, but here is a summary of the key elements:

• You are entering an agreement (a continuous payment authority), for either a fixed period or ongoing, to allow monthly payments to be made by your bank, to Book Tokens Ltd.
• These payments are solely for the purposes of adding value to a National Book Token gift card specified by you.
• You agree that we will start providing the Service immediately but you have the right to cancel the Services at any time via your Account. We will action this cancellation as soon as we reasonably can, but it may take up to 48 hours to take effect .
• We (Book Tokens Ltd) will use our reasonable efforts to provide the Service but will not be responsible for any unforeseeable, indirect or consequential losses, or any business related losses.

Please carefully read the full terms and conditions below, also refer to our Privacy Policy and the Term and Conditions of use of National Book Token gift cards.

ONLINE SUBSCRIPTION TERMS FOR AUTO TOP UP SERVICES

PLEASE READ THESE TERMS AND CONDITIONS (“TERMS”) CAREFULLY AND CONTACT US VIA OUR WEBSITE (www.nationlabooktokens.com) WITH ANY QUERIES YOU MAY HAVE.  WE PARTICULARLY DRAW YOUR ATTENTION TO CLAUSES 5.9, 9.1, 10 and 12.

 

1. Interpretation

Words shall have the following meanings given to them in these Terms:

 

 

 

 

When we use the words "writing" or "written" in these Terms, this includes emails.

2. These Terms
   • These Terms are the terms and conditions on which we supply the Service to you.  Please note that these Terms only apply to the Service and do not apply to the terms of use of the National Book Tokens Gift Cards themselves or their terms of sale.
   • Please read these Terms carefully before you submit your Order to us. These Terms tell you who we are, how we will provide the Service to you, what to do if there is a problem and other important information.
   • We reserve the right to update these terms from time to time by posting the updated version at that address. We may do so because we change the nature of our Service, for technical or legal reasons, or because the needs of our business or the relevant laws have changed. We will give you reasonable notice of these changes. You agree that if you do not accept any amendment to our Terms then you will inform us in writing before the end of the notice period and this Contract will automatically terminate when we receive your written notice.
3. Information about us and how to contact us
   • “We” are Book Tokens Limited a company registered in England and Wales. Our company registration number is 00379411 and our registered office is at 6 Bell Yard, London WC2A 2JR. Our registered VAT number is GB 238 6356 40 “We”, “us”, “our” shall be construed accordingly.
   • You can contact us via the contact page on our website nationalbooktokens.com/contact-us.
   • If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us. 
4. Ordering and Contract Process
   • You must be at least 18 years old to place an Order.
   • Our acceptance of your Order will take place when we send you a confirmation email to accept it, at which point a contract will come into existence between you and us (“Contract”). Please note that mere acknowledge by us of receipt of your Order is not itself our acceptance of your Order.
   • As part of the ordering process, you will supply a valid credit or debit card and provide certain information to us to enable us to validate your identity and verify that you are the owner of, or an authorised user of, such credit/debit card. You will also provide us with details such as your postal address and details of the Card that you would like to register for the Recurring Payment Services. The information that you provide may be validated against information we already have on file that is associated with you, your credit or debit card, the Card or information we receive from one or more third parties, or information maintained by a third party.
   • If we are unable to accept your Order, we will inform you of this in writing and will not collect any payment. This might be because of unexpected limits on our resources which we could not reasonably plan for, because the payment details you have provided are invalid, because the payment card you have provided does not contain sufficient funds, or because we have identified other errors or circumstances. However. we reserve the right to decline your Order and withhold the reasons why your Order was declined.
5. Accounts
   • Once your Order is accepted by us, you will be allocated a personalised account to use the Service ("Account"). 
   • To set up your Account, you must provide certain information to us.
   • By setting up and using your Account you agree to our Website Terms of Use in addition to these Terms.
   • You represent and warrant that all information that you provide to us in connection with your Account and your use of the Service, including but not limited to your Account registration data, will be complete and accurate in all respects and you acknowledge that we are wholly reliant on the accuracy of the registration data you provide and will rely on it in our provision of the Service to you.
   • You agree that you shall take all steps necessary to keep your Account secure and protect your Account log in details and keep them secret. You agree that you shall not give your log in details to anyone else or allow anyone else to use your log in details for Account. In these Terms, references to “log in details” or “Account” include your log in details and account for any social media network or platform that you may allow our Service to interact with.
   • If you fail to keep your login details secret, or if you share your login details or Account with someone else (whether intentionally or unintentionally), you accept full responsibility for the consequences of this (including any unauthorised access and payments) and agree to fully compensate us for any losses or harm that may result.
   • We will not be responsible to you for any loss that you suffer as a result of an unauthorised person accessing your Account and/or using our Service and we accept no responsibility for any losses or harm resulting from its unauthorised use, whether fraudulently or otherwise, where such unauthorised use is not a result of our default.
   • You can review the personal information you provided to us and make any desired changes to such information, or to the settings for Account at any time via your Account. You can also close your Account by information us in writing. If you close your Account, we will mark your account on our database as "Closed", but will keep your information in our database for a limited period of time. This is necessary in order to deter fraud, by ensuring that persons who try to commit fraud will not be able to avoid detection simply by closing their Account.
   • You understand that if you delete your Account, or if we delete your Account in accordance with these Terms, you may lose access to any data previously associated with your Account (including, without limitation, any payments associated with your Account or the Card).
   • We reserve the right to temporarily suspend the Service or your access to your Account for operational reasons, but before doing so will give you as much notice as we reasonably can. We will restore the Service and access to your Access as soon as reasonably possible after any suspension.
6. Recurring Payment Services
   • We will provide the Service as specified in the Order in accordance with these Terms. We will use our reasonable efforts to collect payment(s) from your credit/debit card and credit the relevant amounts on the Card on the days set out in the Order but the collection may take effect a few days around your specified date. Where a day for collection or credit set out in an Order falls on a public holiday, it may be deemed the next working day in England.
   • You may cancel the Service at any time via your Account. We will action this cancellation as soon as we reasonably can, but it may take up to 48 hours to take effect. You will not be refunded for any payments already credited to the Card before the changes become effective. This Agreement will automatically terminate as soon as your cancellation has taken effect.
   • The maximum amount to which a Card can be loaded is £250. We will suspend our Service in relation to the Card if this limit on the Card will be exceeded after the top up. You will be contacted if this happens.  
   • The amount of minimum monthly payment applicable to the Recurring Payment Services is £5 but we may vary this from time to time.
   • We may suspend the Service and stop the continuous payment authority referred to in clause 2 if the Card is reported to us to have been stolen. We will write to you in this case. Until or unless the Card is reported to be lost or stolen, you will be liable for any ongoing payment in relation to the Service in accordance with your Order.
   • If our performance of the Service are delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take reasonable steps to minimise the effect of the delay. Provided we do this we will not be liable for any delays caused by the event, but if there is a risk of substantial delay you may cancel the Service via your Account in accordance with clause 2; any payment collected from your credit/debit card when the Contract ends that has not been credited to the Card will be refunded to you but otherwise no refund will be made.
   • We do not guarantee that the Service, our Website, or any content on it, will always be available or be uninterrupted; we are not responsible for any loss which are caused by service interruption, computer or other device failures, or the lack of availability of our Website.
   • You acknowledge that the contracting parties of this Contract are you and Book Tokens Limited. We cannot accept any instructions or notice from any third parties, including the owner of the Card, who is not a party to this Contract to vary the Service.
7. Prices and payment
   • Your credit card or debit card will be charged on the date(s) specified in the Order and the Card will be credited monthly as specified in the Order.
   • As part of ordering the Service, you will enter into a continuous payment authority arrangement with us and your bank. This gives us permission to take payments from your debit/credit card on an ad hoc basis. Such payments are only for us to credit the Card in accordance with your Order.
   • We will update your Account status within 24 hours each time a payment is taken from your credit/debit card as a result of the Service.
   • We will not provide the Service to you unless and until we have obtained authorisation from your bank for your payment.
   • If your bank rejects a payment requested on the basis of your continuous payment authority, we will attempt to contact you via email within three working days.
   • If you do not correct the failed payment within three days of us contacting you, we may suspend further provision of the Service.
   • You are solely responsible to update your debit/credit card details via your Account if they have changed. We will suspend the Service and not load the relevant credit to the Card if your payment fails.
8. Privacy and cookies
   • We process information about you in accordance with our Privacy Policy. By using the Website, you consent to such processing and you warrant that all data provided by you is accurate and that, if it changes, you will tell us promptly.
   • The Website uses cookies. For more information on which cookies we use and how we use them, please see our Cookies Policy.
9. Ending the Contract
   • We reserve the right to suspend your Account and/or the Service and/or terminate the Contract (including by deleting your Account) without liability if:
     • we reasonably believe that you are in material breach of these Terms (including by repeated minor breaches);
     • if we reasonably suspect that your Account has been used fraudulently or in an unlawful manner;
     • we reasonably determine that your Account is inactive, this may include, for example that no activity is conducted by you in relation to your Account for three years or more;
     • one or more than one payment resulting for your Order cannot be collected successfully by us in accordance with this Agreement;
     • payments collected successfully by us for your Order are subsequently disputed by you or your card issuer and the monies for the aforementioned payment are returned to you or your card issuer;
     • bankruptcy or insolvency proceedings are brought against you, or an arrangement with creditors is made, or a receiver or administrator is appointed over any of your assets, or you go into liquidation.
   • Notwithstanding termination, we may seek to recover any outstanding payments or payments that have failed collection for which you will remain liable
   • We may terminate the Contract by giving you at least 7 days’ prior written notice.
   • No further payment will be collected from your credit/debit card after the Contract has terminated. Any payment collected from your credit/debit card but not yet credited to the Card on the termination date will be refunded to you but otherwise no refund will be made. Any credit already loaded on the Card will not be affected by or refunded on the termination of the Service.
10. Limitation of liability

Nothing in these Terms shall exclude our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation. Subject to this, we are not liable for (i) loss which was not reasonably foreseeable to both you and us at the time when we emailed you to accept your Order, or (ii) any indirect or consequential loss;  (iii) loss which relates to your business, trade, craft or profession to the extent that it would not be suffered by a buyer who is a Consumer. This is because the Service is provided to you as a Consumer and not for the purpose of your business.

11. General
    • If we fail, at any time during the term of the Contract, to insist upon strict performance of any of your obligations under these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under these Terms, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
    • A waiver by us of any default will not constitute a waiver of any subsequent default. Remedies shall be cumulative and no choice of remedy shall preclude any other remedy.
    • You will not assign, mortgage, charge, sub-let or otherwise dispose of the Contract or any rights thereunder in whole or in part.
    • A person who is not a party to the Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract but this does not affect any right or remedy of a third party which is available apart from that Act.
    • The Contract and any document expressly referred to in them constitutes the whole agreement between you and us and supersedes all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.
    • We intend to rely upon these Terms and any document expressly referred to in them in relation to the subject matter of any Contract.
    • All Contracts and these Terms shall be governed and construed in accordance with English law and you irrevocably submits to exclusive jurisdiction of the Courts of England.
12. Your Rights to Cancel
    • You confirm your request for us to start providing the Service to you as soon as we accept your Order. Accordingly, once we have completed the Serviceyou cannot change your mind, even if the 14-day period is still running. If you cancel after we have started the Service, you must still pay for any Service provided up until the time you tell us that you have changed your mind.  This means that we will not refund to you any amounts already credited to the Card on or before your cancellation in accordance with your Order.
    • To exercise your right to cancel, you must inform us (using the contact details given above at clause 2) of your decision to cancel this Contract by a clear statement setting out your decision (e.g. by email or via our website). You may also use our model cancellation form set out at clause 13, but it is not obligatory. In any event you must be able to show clear evidence of when the cancellation was made, so it might be better for you to use the model cancellation form.
    • To meet the cancellation deadline, it is sufficient for you to send us your communication concerning your exercise of the right to cancel before the cancellation period has expired.
13. Model cancellation form:

If you wish to cancel an Order using this form, please complete the form set out below and send it to us by email to egiftcard@booktokens.co.uk

To Book Tokens Limited:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the Top Up Services under Order number {       }.

Name of customer(s):

Address of customer(s):

Signature of customer(s) (only if this form is notified on paper):

Date:

[*] delete as appropriate

Each month, one person will receive a 1 x £100 or €120 National Book Tokens gift card or e-Gift card.

To be eligible, entrants must be opted in to receive emails from National Book Tokens at the time at which the prize draw takes place and have opened at least one email in the 12 months prior to the draw date. You can change your email preferences by logging in to your account, or by following the link in any of our emails.

• No purchase necessary to enter the prize draw.
• Only one entry per person will be accepted. Entrants may not win more than one prize.
• Entrants must be aged 18 or over and residents of the United Kingdom, Channel Islands, Isle of Man, and Republic of Ireland. This prize draw is not open to employees of The Booksellers Association, Book Tokens Ltd., their immediate families, members of The Booksellers Association, or anyone else connected with this promotion.
• Prizes are non-transferable, subject to availability, and there are no cash alternatives. The Promoter reserves the right to amend the specification of the prize or offer an alternative prize of equivalent or greater value in the event of unforeseen circumstances. In exceptional circumstances, the Promoter reserves the right to foreclose the prize draw without notice.
• National Book Tokens gift cards can be spent in participating bookshops.
• The Promoter may disqualify any entrant whose entry does not comply with these terms and conditions (in Promoter’s sole opinion) or who (in Promoter’s sole determination) has acted in a manner that is fraudulent, dishonest or unjust to other entrants including, without limitation, tampering with the operation of the prize draw, manipulating or rigging votes, hacking, deceiving, cheating or by harassing or threatening other entrants or a representative of Promoter.
• Entrants agree to the use of their personal data by the Promoter for the purposes of administering the prize draw. The Promoter may publish the full name and county of winners after the prize draw has closed, and will make the last name and county available on request. Please make this request to booktokens@booktokens.co.uk and state the name of the prize draw in the subject line. The request must be received within 10 weeks of the closing date. If Entrants do not want these details to be published or made available, please notify the email address above. Please note that we are required to make these details available on request to the ASA. Information on how we process personal data can be found in our Privacy Policy. 
• The Promoter will select winners at random from all qualifying entries within 14 days of the 1st of the month, and will contact winners by email. In the event of a winner not responding within 14 days of being contacted, or if a winner declines to accept the prize, the Promoter reserves the right to allocate the prize to another winner, or foreclose the prize. Unsuccessful entrants will not be contacted. The Promoter accepts no responsibility for entrants not receiving the Promoter’s communications due to their spam filter, accidental deletion, invalid email address provided, or for any other reason.
• The Promoter will make all reasonable effort to ensure the delivery of prizes to winners, but accepts no responsibility or liability for prizes that are not received once they have been despatched due to circumstances beyond the Promoter's control.
• The Promoter’s decision is final and no correspondence will be entered into.
• By entering the prize draw, entrants agree to be bound by these terms and conditions.
• Promoter: Book Tokens Ltd, 6 Bell Yard, London, WC2A 2JR.

Survey respondents may be offered the chance to opt in to a prize draw to win National Book Tokens. The quantity and value of prizes offered, as well as the closing date after which winners will be selected, will be detailed in the survey form.

• No purchase necessary to enter the prize draw.
• Only one entry per person will be accepted. Entrants may not win more than one prize.
• Entrants must be aged 16 or over and residents of the United Kingdom, Channel Islands, Isle of Man, and Republic of Ireland. This prize draw is not open to employees of The Booksellers Association, Book Tokens Ltd., their immediate families, members of The Booksellers Association, or anyone else connected with this promotion.
• Prizes are non-transferable, subject to availability, and there are no cash alternatives. The Promoter reserves the right to amend the specification of the prize or offer an alternative prize of equivalent or greater value in the event of unforeseen circumstances. In exceptional circumstances, the Promoter reserves the right to foreclose the prize draw without notice.
• National Book Tokens gift cards can be spent in participating bookshops.
• Entrants must submit complete the survey and provide their contact details to enter. Entries submitted via any other method will be considered invalid.
• The Promoter may disqualify any entrant whose entry does not comply with these terms and conditions (in Promoter’s sole opinion) or who (in Promoter’s sole determination) has acted in a manner that is fraudulent, dishonest or unjust to other entrants including, without limitation, tampering with the operation of the prize draw, manipulating or rigging votes, hacking, deceiving, cheating or by harassing or threatening other entrants or a representative of Promoter.
• Entrants agree to the use of their personal data by the Promoter for the purposes of administering the prize draw and registering entrants to the National Book Tokens focus group newsletter. The Promoter may publish the full name and county of winners after the prize draw has closed, and will make the last name and county available on request. Please make this request to booktokens@booktokens.co.uk and state the name of the prize draw in the subject line. The request must be received within 10 weeks of the closing date. If Entrants do not want these details to be published or made available, please notify the email address above. Please note that we are required to make these details available on request to the ASA. Information on how we process personal data can be found in our Privacy Policy.
• The Promoter will select winners at random from all qualifying entries within 14 days of the closing date, and will notify winners by email within 30 days of the closing date. In the event of a winner not responding within 14 days of being contacted, or if a winner declines to accept the prize, the Promoter reserves the right to allocate the prize to another winner, or foreclose the prize. Unsuccessful entrants will not be contacted. The Promoter accepts no responsibility for entrants not receiving the Promoter’s communications due to their spam filter, accidental deletion, invalid email address provided, or for any other reason.
• The Promoter will make all reasonable effort to ensure the delivery of prizes to winners, but accepts no responsibility or liability for prizes that are not received once they have been despatched due to circumstances beyond the Promoter's control.
• The Promoter’s decision is final and no correspondence will be entered into.
• By entering the prize draw, entrants agree to be bound by these terms and conditions.
• Promoter: Book Tokens Ltd, 6 Bell Yard, London, WC2A 2JR.

This competition will open soon!

Prizes:
1 x player who guesses all 20 clues correctly (i.e. completes the game) will receive 2 x £250/€250 National Book Tokens gift cards or e-Gift cards.
10 x players who correctly guess at least one clue and save their progress will each receive 1 x £150/€150 National Book Tokens gift cards or e-Gift cards.

• No purchase necessary to enter the prize draw.
• Closing date: 11:59pm, Tuesday 31^st December 2024.  
• Only one entry per person will be accepted. Entrants may not win more than one prize.
• Entrants must be aged 16 or over and residents of the United Kingdom, Channel Islands, Isle of Man, and Republic of Ireland. This prize draw is not open to employees of The Booksellers Association, Book Tokens Ltd., their immediate families, members of The Booksellers Association, or anyone else connected with this promotion.
• Prizes are non-transferable, subject to availability, and there are no cash alternatives. The Promoter reserves the right to amend the specification of the prize or offer an alternative prize of equivalent or greater value in the event of unforeseen circumstances. In exceptional circumstances, the Promoter reserves the right to foreclose the prize draw without notice.
• National Book Tokens gift cards can be spent in participating bookshops.
• Entrants must correctly guess at least one clue and save their progress to enter. Entrants must guess at least one clue to qualify for the £150/€150 National Book Tokens gift card prizes, and guess all 20 clues correctly to qualify for the £500/€500 National Book Tokens gift card prizes. At the Promoter’s discretion, entries submitted via any other method may be considered invalid.
• The Promoter may disqualify any entrant whose entry does not comply with these terms and conditions (in Promoter’s sole opinion) or who (in Promoter’s sole determination) has acted in a manner that is fraudulent, dishonest or unjust to other entrants including, without limitation, tampering with the operation of the prize draw, manipulating or rigging votes, hacking, deceiving, cheating or by harassing or threatening other entrants or a representative of Promoter.
• Entrants agree to the use of their personal data by the Promoter for the purposes of administering the competition. The Promoter may publish the full name and county of winners after the prize draw has closed, and will make the last name and county available on request. Please make this request to booktokens@booktokens.co.uk and state the name of the competition in the subject line. The request must be received within 10 weeks of the closing date. If Entrants do not want these details to be published or made available, please notify the email address above. Please note that we are required to make these details available on request to the ASA. Information on how we process personal data can be found in our Privacy Policy.
• The Promoter will select winners at random from all qualifying entries within 14 days of the closing date, and will notify winners by email within 30 days of the closing date. In the event of a winner not responding within 14 days of being contacted, or if a winner declines to accept the prize, the Promoter reserves the right to allocate the prize to another winner, or foreclose the prize. Unsuccessful entrants will not be contacted. The Promoter accepts no responsibility for entrants not receiving the Promoter’s communications due to their spam filter, accidental deletion, invalid email address provided, or for any other reason.
• The Promoter will make all reasonable effort to ensure the delivery of prizes to winners, but accepts no responsibility or liability for prizes that are not received once they have been despatched due to circumstances beyond the Promoter's control.
• The Promoter’s decision is final and no correspondence will be entered into.
• By entering the prize draw, entrants agree to be bound by these terms and conditions.
• Promoter: Book Tokens Ltd, 6 Bell Yard, London, WC2A 2JR.

UK Sterling Terms and Conditions for Book Tokens Ltd. issued Gift Cards

Please refer to UK Sterling Co-Op issued gift card terms and conditions if your card is issued by the Co-operative bank.

 

INTRODUCTION – updated 22/03/2024

National Book Token Gift Cards are available in the UK in £s and in Ireland in €s. The Card can only be used to purchase books and audiobooks. It is not a credit card or a charge card, nor is it a debit card linked to a current account.  It is a prepaid card which means that money must be loaded onto the Card at the time of purchase; cardholders can then use the Card to pay for full or part payments for books and audiobooks at participating retailers. 

Refunds or change will not be given. If the value of the purchase is less than the value of the card, the balance will remain on the card for future purchases.

Certain limits apply to the Card.  A minimum value of £1 is required to load or top-up the Card, a maximum value of £250 may be loaded onto the Card. Interest will not be payable in respect of Card balances. 

If the card is not used for a period of 96 consecutive months (8 years) it will expire and any remaining funds may be deducted from it. (Use for the purposes of this term includes balance enquiries)

The card is for non-commercial use and may not be acquired for re-sale without written consent.

Book Tokens Ltd takes a number of steps to ensure that your gift card or voucher funds are secure, so that you can spend them when are wherever you want to. This includes managing a ring-fenced investment portfolio and taking steps to ensure that the business can honour the total value of unredeemed gift cards at any one time.  In addition, Book Tokens Ltd has been operating for over 90 years and its performance is not tied to the success of any one retailer. However, gift card funds are not protected under the financial services compensation scheme and in the event of administration, the funds on your gift card or voucher may not be available to spend. 

1. DEFINITIONS

“Agreement” means the agreement between you and Book Tokens Ltd which includes these terms and conditions.

“Books” means a product issued with an ISBN number

“Audiobooks” means a recording of a book, a product issued with an ISBN number, being read out loud.

 “Card” means the National Book Tokens Gift Card and or e-Gift Card

“Card Purchase” means any transaction whereby the Card is used to pay for books and at Participating Retailers.

“Expiry Date” means the date which is 96 months from the date of last use of the Card.

 “Participating Retailer” means a bookshop in the UK and Ireland which has agreed to accept the Card as payment for books and audiobooks; some Participating Retailers do not accept both gift card and e-Gift card formats

“Use” means a transaction as follow: initial activation of the card, any card purchase, card top-up and card balance enquiry.

“We” (or “we”) and “us” means Book Tokens Ltd, 6 Bell Yard. London. WC2A 2JR

“You” (or “you”) and “Your” (or “your”) means the person who purchased the Card or the person in possession of the Card from time to time who has been gifted the Card by the purchaser.

2. CARD

2.1 The use of the Card is subject to the terms of this Agreement as may be varied by us from time to time. The current version of the terms and conditions is available at www.nationalbooktokens.com Usage of the Card constitutes your acceptance of these terms and conditions.     

2.2 The Card will not be personalised.  The Card is transferable by delivery.  We will assume, unless and until you tell us to the contrary, that the person who uses the Card at any time is the rightful user of the Card.

2.3 You may use the Card, in accordance with these terms until the card reaches its expiry date. 

2.4 The Card belongs to us. It must be returned to us immediately upon request. 

2.5 We may, at our discretion, block the use or operation of the Card in circumstances where;
(a) there is a reasonable suspicion of fraudulent activity on the Card; or
(b) there has been a breach of these terms and conditions by you.

3. PROTECTING YOUR CARD

You must:

(a)  treat the Card as if it were cash;

1. take all reasonable care and precaution in the custody of the Card and ensure that the Card is not lost, mislaid or stolen;

(c) keep your transaction receipts safe and dispose of them carefully; and

1. never give your Card number or any other Card information to anyone unless you know who they are and why they need them.

4. USING YOUR CARD 

4.1 The Card may only be used in Participating Retailers.  The list of Participating Retailers is available online at www.nationalbooktokens.com; the list of Participating Retailers may change from time to time.

4.2 We will debit the amount of all Card Purchases to the Card.  You can not use the Card to spend more than the Card balance at any time.  If you attempt to spend more than the Card balance your transaction will be declined.  

4.3 You cannot stop a Card Purchase after it has been authorised. 

4.4 We will not issue Card statements.  You can obtain your Card balance at www.nationalbooktokens.com or at Participating Retailers. You are responsible for monitoring your Card balance and for ensuring that there are sufficient funds on the Card at all times to pay for Card Purchases.

4.5 If the amount of a purchase which you wish to make using your Card is greater than the available balance, you can pay the difference in cash or by another payment method.

5. CHANGES
We reserve the right at all times to introduce new Terms and Conditions and to vary or amend the existing Terms and Conditions by giving you two months notice thereof by whatever means we, in our discretion deem appropriate.

6. THEFT, LOSS OR MISUSE OF CARD
You should treat the Card as if it were cash. If the Card is lost, stolen, or if the Card number becomes known to any unauthorised person you should immediately notify National Book Tokens Customer Services on +44 (0) 20 7421 4653. If we can reasonably establish your rightful ownership of the Card we may be able to block the card and replace it. We will only be able to replace the value on the card at the time we establish rightful ownership and can block the card.

7.  PARTICIPATING RETAILERS 

7.1 It will be necessary in all cases, for a Participating Retailer to obtain authorisation from us to honour the Card for a particular Card Purchase; this is to ensure that there are sufficient funds on the Card.  We may refuse to authorise a Card Purchase at any time if there are insufficient funds on the Card.

7.2 A Participating Retailer may not be able to obtain authorisation from us in some circumstances (for example, if there is a problem with the phone line between the Participating Retailer’s premises and our authorisation centre).  If this happens Book Tokens Ltd will not be responsible if you are unable to use the Card for a particular Card Purchase.  Furthermore Book Tokens Ltd will not be liable for the refusal of any Participating Retailer to accept or honour the Card for any reason. 

8. DISPUTES AND COMPLAINTS

8.1 If You have any dispute about the goods You have purchased from a Participating Retailer, You should contact the Participating Retailer directly. Book Tokens Ltd is in no way responsible for the goods purchased.

8.2 If You are not satisfied with any aspect of the Card, please contact Book Tokens Ltd Customer Services on + 44 (0) 20 7421 4653 or email egiftcard@booktokens.co.uk or write to:

Book Tokens Ltd
Customer Services
6 Bell Yard
London
WC2A 2JR

9.  LAWS

These terms and conditions shall be governed by and construed fully in accordance with the laws of the United Kingdom. You and we agree to submit to the exclusive jurisdiction of the courts located in the United Kingdom.

10. USING AND SHARING YOUR DATA

Any personal data We hold, may be held by Us in any form and on any Book Tokens Ltd database and used by Us for purposes set out below.

We may use, analyse and access data to maintain and develop Our services. This may include the following purposes: to consider and implement business and product developments, to undertake statistical analysis, financial risk assessment.

We will disclose information outside the Group only: where You have provided Your agreement, to Our agents or subcontractors for operational reasons, if compelled to do so by law

Where You have provided Your agreement we may use your personal data for marketing purposes.

UK Sterling Terms and Conditions for Co-Op issued Gift Cards

Please refer to UK Sterling terms and conditions if your card is issued by Book Tokens Ltd.

 

1. Introduction

Please read the following information carefully as it sets out the terms and conditions applicable to Gift Cards issued by The Co-operative Bank plc (identifiable by small print on the reverse of the Gift Card).  These terms and conditions do not apply to any other Book Tokens Gift Card

 

2. Definitions

The following definitions will apply to these terms and conditions.

Balance means the amount of money held on the Gift Card and available for You to spend from time to time.

Bank means The Co-operative Bank plc, a company incorporated in England (No. 990937) with its registered office at 1 Balloon Street, Manchester, M60 4EP, authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (No.121885), and any person to whom its rights and obligations may be assigned or transferred.

Book Tokens means Book Tokens Limited, a company incorporated in England (No. 379411) with its registered office at 6 Bell Yard, London, WC2A 2JR (BT)

Cardholder means the person in lawful possession of the Gift Card.

Gift Card means Your National Book Tokens Gift Card issued by the Bank.

Group means Co-operative Banking Group Limited and its subsidiary undertakings from time to time as such term is defined in the Companies Act 2006 and "member of the Group" shall be interpreted accordingly.

Participating Bookshops means a bookshop (or other outlet) located within the UK which has entered into an agreement with Book Tokens Limited relating to the supply and sale of Gift Cards.

Purchase means the purchase of books or maps from a Participating Bookshop, online via the Book Tokens website (www.nationalbooktokens.com) or via the telephone.

We, Us, Our means the Bank or BT, or both, as the context requires.

You, Your means the Cardholder.

 

3. Your Gift Card

3.1 Your Gift Card is the property of the Bank and You must return it to Us or BT or destroy it if We or BT ask You to do so.

3.2 Your Gift Card is not a credit card or charge card and You must not use it to attempt to obtain credit. Your Gift Card is not connected in any way to a bank account. 

3.3 Money must be loaded onto Your Gift Card before You can use it to make a Purchase.  You can use Your Gift Card to pay for a Purchase in full or in part. You can only use the Gift Card to make Purchases and You cannot use the Gift Card to pay for any other transactions at a Participating Bookshop.

3.4 For the avoidance of doubt, the Balance does not accrue interest.

3.5 You cannot load any further money on to Your Gift Card

 

4. Using Your Gift Card

4.1 You cannot load additional money onto Your Gift Card. Loaded money will normally be available for You to spend instantly.

4.2 The value of any Purchase will be deducted from Your Balance as soon as the Purchase has been made.    

4.3 Valid cards can be used as full or part payment to purchase books or maps of Your choice from Participating Bookshops.

4.4 You cannot use Your Gift Card to spend more than the amount of Your Balance. If the value of Your Purchase exceeds the Balance on Your Gift Card You may use an additional tender type to complete the transaction.

4.5 If the value of the Purchase is less than the value on the Gift Card, the Balance will remain on the Gift Card for future Purchases. Change will not be given.

4.6 A Purchase or top up may not be executed if We or Book Tokens consider that Your Gift Card has been or is likely to be misused, or for fraud prevention. If this happens please telephone  Book Tokens on 020 7421 4653 for the reasons for the refusal to be obtained and what action You may take to correct this.

4.7 The Gift Card should be treated like cash in a wallet. If Your Gift Card is lost or stolen you may lose any money stored on it. Please look after the Gift Card just like cash.

4.8 The Gift Card is for personal use only and may not be acquired for resale.

4.9 Subject to the right of redemption in clause 6, Gift Cards are non-refundable and may not be exchanged for cash in Participating Bookshops.

4.10 If You do not use Your Gift Card for 24 consecutive months ("use" includes making a balance enquiry), Your Gift Card will expire, this agreement will terminate and You will not be able to use the Gift Card. See also section 6 on Redemption.

 

6. Redemption

6.1 At any time until six years after termination of this agreement (which includes when the card expires, as referred to in 4.10 above) You may request to redeem the Balance, or part of the Balance, held on the Gift Card.

6.2 If You have asked BT to redeem the full Balance, You must not use or attempt to use the Gift Card.

6.4 You must contact BT in order to redeem the Balance. You can do this by contacting

Book Tokens at www.nationalbooktokens.com – use the simple online enquiry form

Customer Services, Book Tokens Ltd, 6 Bell Yard, London, WC2A 2JR

or email - egiftcard@booktokens.co.uk

6.5 You will be asked to send the Gift Card together with a copy of Your personal identification and bank account details (bank and branch sort code and account name and number) to Book Tokens at:

Customer Services, Book Tokens Ltd, 6 Bell Yard, London, WC2A 2JR

6.6 We will, subject to the satisfactory completion of the required anti-money laundering, fraud and identification checks, either (a) transfer the money into an account in Your name as nominated by You or (b) send You a cheque. If We are unable to carry out the redemption process and unless prohibited by law, We will notify You in writing.

 

7. Right to Cancel

7.1 If You purchased the Gift Card via the Book Tokens website (www.nationalbooktokens.com) or on the telephone, You have a statutory right to cancel the agreement under the Financial Services (Distance Marketing) Regulations 2004 within 14 days of purchase.

7.2  If you wish to cancel, You must contact Book Tokens on telephone number 020 7421 4653 or

Email - egiftcard@booktokens.co.uk

Post - Customer Services, Book Tokens Ltd, 6 Bell Yard, London, WC2A 2JR

7.3 You will not be entitled to a refund of money You have already spent on authorised or pending transactions before the agreement is cancelled.

7.4 You will be asked to send the Gift Card together with a copy of Your personal identification and bank account details (bank and branch sort code and account name and number) to: Book Tokens Ltd, 6 Bell Yard, London,WC2A 2JR

7.5 If Your cancellation request is approved your Gift Card will be blocked, You must not attempt to use it once it is blocked.

7.6  If You cancel the agreement in accordance with clause 7.1, once all transactions and fees have been deducted, We will arrange for the Balance on Your Gift Card at the date of cancellation to be refunded to You using the method set out in clause 6.6 above.

 

8. Disputes and Complaints

8.1 If You have any dispute about the goods You have purchased from a Participating Bookshop, You should contact the Participating Bookshop directly. The Bank is in no way responsible for the goods purchased.

8.2 If You are not satisfied with any aspect of the Gift Card, please contact The Co-operative Bank

At:

Co-operative Bank

Customer Response

Ground Floor

Miller Street

Manchester

M60 0AL

Or you can email executivecomplaints@cfs.coop

A summary of Our complaint handling procedure is available on request.

8.3 If You remain unsatisfied with Our final response, You may refer Your complaint to the Financial Ombudsman Service by writing to them at

The Financial Ombudsman Service
Exchange Tower
London E14 9SR

or by calling them on telephone

0800 023 4 567

Or by email at

complaint.info@financial-ombudsman.org.uk

8.3 Any disputes in relation to these terms and conditions shall be dealt with by any court in the UK which is able to hear the case.

 

9. Changes to Terms and Conditions

9.1 The Bank or Book Tokens may change these terms and conditions (including the fees) at any time and We will inform You of any change at the earliest opportunity after the change has been made by one or more of the following ways: (a) by a message on the website (www.nationalbooktokens.com) or (b) by notice in Participating Bookshops or (c) by advertisement in a national newspaper.

9.2 We may change these terms and conditions at any time for any of the following reasons:

(a) to make these terms and conditions easier to understand or fairer to You

(b) to correct mistakes, ambiguities, inaccuracies or omissions where it is reasonable to do so or as a result of customer feedback

(c) to make improvements to the services We provide which are of benefit to You

(d) to reflect changes in security design or technology at no increased cost to You

(e) to respond to changes in the law, codes of practice, industry wide fraud prevention practices, court or ombudsman decisions or new regulatory requirements or practice

(f) to respond to changes in the general retail lending practices of banks and other organisations offering similar services including the terms on which they offer similar products

(g) to take account of any change in Our ownership or to reflect a reorganisation of Our business as a result of it being acquired or merging with another bank or organisation to make sure that Our customers and the customers of the other organisation are treated in a similar way if they have a similar product

(h) if We reasonably believe the change is necessary in the interests of Our business as a whole, for example to protect Our financial strength.

9.3 In addition to the reasons listed above We can make changes to the fees applicable to the Gift Card for the following additional reasons:

(a) to respond to reasonable cost increases or reductions associated with providing the particular services to You

(b) to respond to changes made in the charges applied by Our competitors in the retail financial services market offering similar services to customers with similar products.

 

10. General

10.1 This agreement will continue indefinitely unless it is terminated by You or Us or it terminates in accordance with clause 4.10 above. Upon termination, the terms and conditions that are capable of continuing to apply will do so. You may also terminate this agreement at any time by redeeming the outstanding Balance, subject to clause 6. 

10.2 It is Our aim to ensure a complete service at all times, but We will not be responsible when failure is caused by abnormal and unforeseeable circumstances beyond Our or Book Tokens (or Our or Book Tokens agents’ and/or subcontractors’) control, the consequences of which would have been unavoidable despite Our efforts to the contrary.

10.3 The Financial Services Compensation Scheme does not apply to the Gift Card or the e-money associated with the Gift Card.  This means that in the unlikely event that the Bank becomes insolvent, the Gift Card will become valueless and unusable and You may lose any money loaded on Your Gift Card. There is no other compensation scheme applicable to Your Gift Card.

10.4 We cannot guarantee that a Participating Bookshop will accept Your Gift Card and We will not be  liable for any direct or indirect loss or damage You may suffer in the event that a Participating Bookshop refuses to accept the Gift Card.

10.5 This agreement and all of Our dealings with You before and after its establishment will be in the English language and will be governed by English law.

10.6 We may transfer to any other person any or all of Our rights under this agreement.  We may do this without telling You but Your legal rights will not change as a result of such a transfer.

10.7 Each of these clauses is separate from all other clauses, so that if one clause is found to be void or otherwise unenforceable it will not affect the validity of any of the others.

10.8 If We do not enforce any of the rights We have under this agreement, or if We delay in enforcing them, that does not prevent Us from taking any action to enforce Our rights in the future.

10.9 It is possible that other taxes or costs may exist in relation to the Gift Card that are not imposed by Us.

10.10 A person who is not a party to this Agreement may not enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.

 

11. Using and sharing Your information

      Your information may be held by the Bank and BT in any form and on any Group database and used by the Bank and the Group for the purposes set out below.

We and the Group may use, analyse and access Your information to maintain and develop Our services.

This may include the following purposes:

• to consider and implement business, product and technology developments
• to undertake statistical analysis, financial risk assessment, money laundering checks (which may include telephoning You), compliance and regulatory reporting and fraud prevention
• meeting any obligations We may have under the card scheme Your Card is issued under

We will disclose information outside the Bank, BT and the Group only:

• where You have provided Your agreement
• to Our agents or subcontractors for operational reasons
• to fraud prevention and other agencies to help prevent crime or where We suspect fraud
• if compelled to do so by law
• for the purpose of compliance and regulatory reporting and to confirm Your identity for money laundering purposes, which may include checking the electoral register
• to any person to whom We will or intend to transfer Our rights or obligations

You agree that Your information may be transmitted to, from and/or through any country as a result of use and redemption of Your Gift Card irrespective of the levels of data protection provided in any particular country and at Your own risk. If We transfer Your information to an agent or subcontractor who provides a service to Us in another country outside the European Economic Area We will ensure they agree to treat Your information with the same level of protection as Us.

If You write to Us and pay a fee You have a right of access to Your information held by Us. Write to the Bank at Subject Access Request Team, The Co-operative Bank, P.O. Box 101, 1 Balloon Street, Manchester, M60 4EP or write to Book Tokens at Customer Services, Book Tokens Ltd, 6 Bell Yard, London, WC2A 2JR.

We and other organisations may access and use from other countries the information recorded by fraud prevention agencies.

Law enforcement agencies may access and use this information.

We may record and/or monitor telephone calls for security and training purposes.

Republic of Ireland Euro Terms and Conditions for Book Tokens Ltd. issued Gift Cards

INTRODUCTION – updated 20/01/2021

National Book Token Gift Cards are available in Ireland in €s and in the UK in £s. The Card can only be used to purchase books. It is not a credit card or a charge card, nor is it a debit card linked to a current account. It is a prepaid card which means that money must be loaded onto the Card at the time of purchase; cardholders can then use the Card to pay for full or part payments for books at participating retailers.

Refunds or change will not be given. If the value of the purchase is less than the value of the card, the balance will remain on the card for future purchases.

Certain limits apply to the Card. A minimum value of €1 is required to load or top-up the Card, a maximum value of €250 may be loaded onto the Card. Interest will not be payable in respect of Card balances.

If the card is not used for a period of 96 consecutive months (8 years) it will expire and any remaining funds may be deducted from it. (Use for the purposes of this term includes balance enquiries)

The card is for non-commercial use and may not be acquired for re-sale without written consent

1. DEFINITIONS

“Agreement” means the agreement between you and Book Tokens Ltd which includes these terms and conditions.

“Books” means a product issued with an ISBN number

 “Card” means the National Book Tokens Gift Card

“Card Purchase” means any transaction whereby the Card is used to pay for books at Participating Retailers.

“Expiry Date” means the date which is 96 months from the date of last use of the Card.

 “Participating Retailer” means a bookshop in Ireland which has agreed to accept the Card as payment for books.

“Use” means a transaction as follow: initial activation of the card, any card purchase, card top-up and card balance enquiry.

“We” (or “we”) and “us” means Book Tokens Ltd, 6 Bell Yard, London, WC2A 2JR, UK

“You” (or “you”) and “Your” (or “your”) means the person who purchased the Card or the person in possession of the Card from time to time who has been gifted the Card by the purchaser.

2. CARD

2.1 The use of the Card is subject to the terms of this Agreement as may be varied by us from time to time. The current version of the terms and conditions is available at www.nationalbooktokens.ie   Usage of the Card constitutes your acceptance of these terms and conditions.     

2.2 The Card will not be personalised.  The Card is transferable by delivery.  We will assume, unless and until you tell us to the contrary, that the person who uses the Card at any time is the rightful user of the Card.

2.3 You may use the Card, in accordance with these terms until the card reaches its expiry date. 

2.4 The Card belongs to us.  It must be returned to us immediately upon request. 

2.5 We may, at our discretion, block the use or operation of the Card in circumstances where;
(a)        there is a reasonable suspicion of fraudulent activity on the Card; or
(b)        there has been a breach of these terms and conditions by you.

3. PROTECTING YOUR CARD

You must:

(a)  treat the Card as if it were cash;

1. take all reasonable care and precaution in the custody of the Card and ensure that the Card is not lost, mislaid or stolen;

(c) keep your transaction receipts safe and dispose of them carefully; and

1. never give your Card number or any other Card information to anyone unless you know who they are and why they need them.

4. USING YOUR CARD 

4.1 The Card may only be used in Participating Retailers.  The list of Participating Retailers is available online at www.nationalbooktokens.ie; the list of Participating Retailers may change from time to time.

4.2 We will debit the amount of all Card Purchases to the Card.  You can not use the Card to spend more than the Card balance at any time.  If you attempt to spend more than the Card balance your transaction will be declined.

4.3 You cannot stop a Card Purchase after it has been authorised.

4.4 We will not issue Card statements.  You can obtain your Card balance at www.nationalbooktokens.ie or at Participating Retailers. You are responsible for monitoring your Card balance and for ensuring that there are sufficient funds on the Card at all times to pay for Card Purchases.

4.5 If the amount of a purchase which you wish to make using your Card is greater than the available balance, you can pay the difference in cash or by another payment method.

5. CHANGES
We reserve the right at all times to introduce new Terms and Conditions and to vary or amend the existing Terms and Conditions by giving you two months notice thereof by whatever means we, in our discretion deem appropriate.

6. THEFT, LOSS OR MISUSE OF CARD
You should treat the Card as if it were cash.  If the Card is lost, stolen, or if the Card number becomes known to any unauthorised person you should immediately notify National Book Tokens Customer Services on +44 (0) 20 7421 4653. If we can reasonably establish your rightful ownership of the Card we may be able to block the card and replace it. We will only be able to replace the value on the card at the time we establish rightful ownership and can block the card. We will charge an administration fee for this service of €5, this will be deducted from the card balance.

7.  PARTICIPATING RETAILERS 

7.1 It will be necessary in all cases, for a Participating Retailer to obtain authorisation from us to honour the Card for a particular Card Purchase; this is to ensure that there are sufficient funds on the Card.  We may refuse to authorise a Card Purchase at any time if there are insufficient funds on the Card.

7.2 A Participating Retailer may not be able to obtain authorisation from us in some circumstances (for example, if there is a problem with the phone line between the Participating Retailer’s premises and our authorisation centre).  If this happens Book Tokens Ltd will not be responsible if you are unable to use the Card for a particular Card Purchase.  Furthermore Book Tokens Ltd will not be liable for the refusal of any Participating Retailer to accept or honour the Card for any reason. 

8. DISPUTES AND COMPLAINTS

8.1 If You have any dispute about the goods You have purchased from a Participating Retailer, You should contact the Participating Retailer directly. Book Tokens Ltd is in no way responsible for the goods purchased.

8.2 If You are not satisfied with any aspect of the Card, please contact Book Tokens Ltd Customer Services on + 44 (0) 20 7421 4653 or email mail@booktokens.co.uk or write to:

Book Tokens Ltd
Customer Services
6 Bell Yard
London, UK
WC2A 2JR

9.  LAWS

These terms and conditions shall be governed by and construed fully in accordance with the laws of the Republic of Ireland. You and we agree to submit to the exclusive jurisdiction of the courts located in Ireland.

10. USING AND SHARING YOUR DATA

Any personal data We hold, may be held by Us in any form and on any Book Tokens Ltd database and used by Us for purposes set out below.

We may use, analyse and access data to maintain and develop Our services. This may include the following purposes: to consider and implement business and product developments, to undertake statistical analysis, financial risk assessment.

We will disclose information outside the Group only: where You have provided Your agreement, to Our agents or subcontractors for operational reasons, if compelled to do so by law

Where You have provided Your agreement we may use your personal data for marketing purposes.