Bookily gift cards

Any unspent funds will remain on the card for them to use at a later date. Their Bookily gift card will not expire until 8 years from the last time it was used, which includes top-up, spending and balance checks.

To log in to their online account they use their Bookily gift card number and PIN (no personal details are required). This will give them access to download a digital card, receive their monthly book recommendations and send you messages.

If they lose their card just get in touch with our customer services team who can send out a replacement. Any funds they had remaining on their previous card will automatically be transferred over to the new card as well as all future top-ups.

Please note that replacement gift cards can only be sent to the original delivery address. If an alternative delivery address is required, the buyer will need to add this to their online account.

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To cancel a recurring payment, log in to your account using the button at the top right of the screen. Go to 'My account' and then click on 'Bookily orders'. Find the relevant order and click 'View details'. From here, you can select 'Cancel' which will stop any future payments. Please note that your recipient won't be notified of this change.

We will email you if the payment method you used to buy your Bookily gift card is about to expire so that you can update your payment details in your account.

When your Bookily gift card subscription is about to end, we'll email you to let you know. If you would like to extend a Bookily gift card for another period of 3, 6, 12 months, or keep it going every month until you cancel, just log in to your account using the button at the top right of the screen. Go to 'My account' and then click on 'Bookily orders'. Find the relevant order and click 'View details'. From here, you can select 'Extend' and choose how the duration you would like to extend your subscription by.